cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
John99999
Contributor
580 Views
Message 11 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Hello Chris,

 

I can't say I have noticed the lack of notifications as I'm a fairly infrequent user of the BT cloud.  Just parked some family videos there to share a while ago. Then went to add a few more and got prompted for the update. 

Regards,

 

John

0 Ratings
Reply
Dode
Recognised Expert
576 Views
Message 12 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Can't say I'm getting any of these problems, although it has been dodgy in the past. 

0 Ratings
Reply
CD179
Contributor
569 Views
Message 13 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

HI,

Which version of OS are you using ?

Chris

0 Ratings
Reply
John99999
Contributor
564 Views
Message 14 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

 

iOS 10.12.6

 

0 Ratings
Reply
Dode
Recognised Expert
554 Views
Message 15 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Using an iMac with OS 10.15.5 and BT Cloud is 20.3.10

0 Ratings
Reply
CD179
Contributor
545 Views
Message 16 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Hi,

Exact versions as mine.Strange how I get no dashboard, no notifications etc.Still awaiting BT to come back ,and hear results from BT tech support for the owner of this thread.

 

Chris

0 Ratings
Reply
CD179
Contributor
516 Views
Message 17 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Morning John,

Have you had any come back from tech support. Mine did supposedly got passed that direction, but 5 days  later have heard nothing.Not even we have a problem and are working on it.

 

Chris

0 Ratings
Reply
John99999
Contributor
506 Views
Message 18 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Hello Chris,

 

Nothing since  someone from Tech Support called me and recorded the problem happening on my iMac a few days ago.  So I guess they are working on it.

Best regards,

 

John

 

 

0 Ratings
Reply
John99999
Contributor
505 Views
Message 19 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

 

I should have added that I can still upload files to the BT Cloud, but I have to check that the upload is finished by interrogating the web interface.

 

John

 

0 Ratings
Reply
CD179
Contributor
486 Views
Message 20 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Morning John,

Yes I can upload files, but all other stuff which used to happen does not. Would be helpful if BT released a new set of instructions with a new release.

Yesterday to test I deleted a photo on my mac, but checking today the photo has not been moved to deleted items on the cloud so is it syncing or not.?

 

Please update me if you hear anything.

 

Regards

Chris

0 Ratings
Reply