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Newbie
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Message 1 of 5

Cloud access

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I cleared my history on my I pad pro. Now when I try to access my Bt cloud I can no longer do so through safari I am directed to use the Bt app which is totally rubbish as  I am unable to download files as I wish 

tbh BT. is pretty rubbish right now

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Moderator
Moderator
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Message 2 of 5

Re: Cloud access

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Hi @Spg1,
I am sorry to see that you are being redirected to the app. Is Safari defaulting back to the mobile view of the page instead of the desktop version? Can you switch to the desktop mode version?
Thanks,
PaddyB
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Newbie
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Message 3 of 5

Re: Cloud access

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Hi

no I can’t I don’t have that option otherwise I would have used it!

i either accept or decline, if I accept I’m on the app. If I decline I’m booted out 

ty

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Expert
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Message 4 of 5

Re: Cloud access

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@Spg1 When on the BT site have you tried looking under the double AA in the address bar for the Desktop version. It works ok for me.

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Newbie
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Message 5 of 5

Re: Cloud access

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I think you have just lived up to your title “expert” , having gone round the block for hours trying to find an answer on the website 

having had a web chat with the so called experts in India and getting nowhere 

with one simple answer you gave cracked it 

I am in awe 

thank  you very much 

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