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Beginner
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Message 1 of 4

Cloud storage 200GB not 1000GB

Hi All,

I'm currently a BT Fibre 2 and i should be getting 1000GB cloud storage, but I'm only getting 200GB.

Ive tried calling BT but i was passed from person to person and nobody knew how to deal with it. Is there an email address i could contact the team directly on?

 

Thanks 

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Beginner
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Message 2 of 4

Re: Cloud storage 200GB not 1000GB

Are there any admins able to help?
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Moderator
Moderator
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Message 3 of 4

Re: Cloud storage 200GB not 1000GB

Hi @sunnydog and thanks for posting.

I'm sorry you haven't been able to get your storage query sorted. I'll be happy to lend a hand. I'll drop you a private message so you can get in touch.

Cheers

David

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Message 4 of 4

Re: Cloud storage 200GB not 1000GB

Log on to the cloud and click the arrow after your name on the top right (where it says Hello {yourname}, then click on settings. You should see a dashboard which tells you how much you used and what your limit is (e.g. You have used 200GB of your 1000GB)

What does it say?

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