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gwaelod
Aspiring Contributor
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Message 1 of 11

Deactivating - BT Fon

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I'm struggling to deactivate BT Fon on my Hub-6. 

I can't log in to the wifi  page http://www.btwifi.co.uk/ that is linked to from the settings page of the hub itself  

I have disabled it in the My Extras part of MyBT webpage and it shows as Inactive there.  but on my Hub managment pages BTWifi is still showing as Active and the Hub is still clearly broadcasting a FON signal

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Deactivating - BT Fon

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if you have opted out of BTWIFI then it can take up to 28 days for it to show in your hub stats



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gwaelod
Aspiring Contributor
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Message 3 of 11

Re: Deactivating - BT Fon

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It's been 7 days so far.
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Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: Deactivating - BT Fon

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21 to go

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Dippu
Aspiring Expert
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Message 5 of 11

Re: Deactivating - BT Fon

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If you go back into My Extras and Active the BT Wifi and wait couple of hours and then go back into My Extras and Opt Out of BT Wifi. It should take no more than 48 hours until your hub shows Not Active. I’ve done this many times and it always worked within 48 hours. 

gwaelod
Aspiring Contributor
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Message 6 of 11

Re: Deactivating - BT Fon

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Worth a try I suppose.... will report back in 48hrs!
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gwaelod
Aspiring Contributor
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Message 7 of 11

Re: Deactivating - BT Fon

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Ok - tried that it hasn't worked.

 

reactivated it in MyBT - waited 6 hrs then de-activated it again.  it's now more than 3 days later and BT Fon AP is still broadcasting from my hub (yes it is my hub its not coming from a neighbour)

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gwaelod
Aspiring Contributor
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Message 8 of 11

Re: Deactivating - BT Fon

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It’s been 28 days now and BT Fon SSID is quite merrilybroadcasting away from my smart hub despite me supposedly deactivating it.

This is a bit silly.

I am also surprised that BT Fon keeps broadcasting even when I disable the ‘proper’ WiFi SSID on 2.4 and 5 ghz. I am surprised there’s no proper local way of disabling the radios.
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Distinguished Sage
Distinguished Sage
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Message 9 of 11

Re: Deactivating - BT Fon

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Moderator
Moderator
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Message 10 of 11

Re: Deactivating - BT Fon

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@gwaelod wrote:
It’s been 28 days now and BT Fon SSID is quite merrilybroadcasting away from my smart hub despite me supposedly deactivating it.

This is a bit silly.

I am also surprised that BT Fon keeps broadcasting even when I disable the ‘proper’ WiFi SSID on 2.4 and 5 ghz. I am surprised there’s no proper local way of disabling the radios.

@gwaelod Welcome back to the Community.

Sorry that you are having so many problems trying to disable BT Fon. I'm happy to take a look into this for you. I've sent you a Private Message with details on how you can get in contact with the mod team. 

Thanks

Matt

Community ModeratorMatt
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