cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Syrup
Aspiring Contributor
1,411 Views
Message 1 of 5

Delete synced item from all my files bt cloud

Hi,

I had an ipad synced to my laptop web BT Cloud account via the app. I no longer use the ipad and have deleted the app from it.

The problem is I cannot delete it from All My Files on my laptop. If I click on it or right-click it nothing happens. Although not critical I would like to tidy it up.

I have enclosed a screenshot.

 

BT Cloud.JPGMany thanks

 

Keith

 

 

Tags (1)
0 Ratings
Reply
4 REPLIES 4
Syrup
Aspiring Contributor
1,387 Views
Message 2 of 5

Re: Delete synced item from all my files bt cloud

Bump.

0 Ratings
Reply
NeilO
Moderator
Moderator
1,379 Views
Message 3 of 5

Re: Delete synced item from all my files bt cloud

Hi @Syrup, did you delete the back up within the iPad app before deleting the app?

0 Ratings
Reply
Syrup
Aspiring Contributor
1,347 Views
Message 4 of 5

Re: Delete synced item from all my files bt cloud

Hi Neil,

 I have reinstalled the app and deleted sync (see screenshot)

I have also downloaded the BT Cloud app on my laptop which gives me the option to delete whereas the iPad app (Tablet) is greyed out.

When the iPad app is synced Clicking on (Tablet) it does nothing, but when I go to the photos it gives me the option to view all photos or just those on the tablet, which it does.

As I said in my post it is not a major problem just a bit frustrating.

Regards

Keith

 

App Sync.PNGBT Cloud 1.JPG

0 Ratings
Reply
Matt-S
Moderator-Retired
1,339 Views
Message 5 of 5

Re: Delete synced item from all my files bt cloud

@Syrup

We will need to take a look into this for you.  I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

0 Ratings
Reply