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JKirk891
Beginner
694 Views
Message 1 of 5

Disappointing

Hi all,

I could do with some advice! I had a mishap when i first joined BT - ordered it to a similar number on the street. It's now been resolved, but my new service has started and the speeds are about a tenth of the speeds advertised from the initial property. I have since looked, and I did receive updated speed guarantees based on the correct property (3-7mb), which I should have checked. I'm shocked that there is such a disparity in line speeds based on distance from the exchange - we're only around 30 houses down (from the initial property quoted). 

Has anyone been able to improve speeds (we are not eligible for fibre) and if so, how easy was the cancellation/switch? Or is it pointless as BT manages the exchanges anyway? Just so disappointed that they would offer such a slow service for the same cost. I realise I should have double checked when I was re-ordering, but I did not think it would be such a huge difference. 

Many thanks for listening to my gripes,

Jamie

 

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Disappointing

Enter your phone number and post results remember delete number 

https://www.dslchecker.bt.com/

Post hub stats. If hh5 then troubleshooting then helpdesk 

try quiet line test. Dial 17070 option 2 should be silent and best with corded phone 



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JKirk891
Beginner
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Message 3 of 5

Re: Disappointing

Unfortunately I don't actually use a landline - will have to grab one.

VDSL Range A (Clean)75.853.22016.247.4Waiting listWaiting list-- 
VDSL Range B (Impacted)73.548.42014.340Waiting listWaiting list-- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 9.5--5 to 13.5AvailableAvailableYes 
WBC ADSL 2+ Annex MUp to 9.5Up to 15 to 13.5AvailableAvailableYes 
ADSL MaxUp to 8--7 to 8AvailableAvailable-- 
WBC Fixed Rate2----AvailableAvailableYes 
Fixed Rate2----Available---- 
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapU      
VRIN      
NTEFaceplateN      
Last Test Date25-03-202

 

Thanks,

 

JK

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Disappointing

As you can see from results you are on adsl because your cabinet has a waiting list for fibre connection.   You just need to keep checking and when you see available then contact BT  to upgrade to fibre

is ther anything in notes about openreach upgrading cabinet



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JKirk891
Beginner
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Message 5 of 5

Re: Disappointing

Hi, Unfortunately nothing in notes.

Thanks for your help, I'll probably move to a 5g router in the meantime.

Many thanks again.

JK
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