Discord images being blocked

[SL23]

We are not trying to share images, we are trying to view images on Discord. Now it seems we are being blocked from even updating Discord. This is becoming very frustrating, has anyone from BT look at any updates to Web Protect as a previous poster mentioned. I also just want to add it not only Discord that this is affecting.

[NeilO]

Hi everyone, 

Thanks to those who have sent over details, I'm really sorry about the problems being experienced and I would like to apologise for any inconvenience caused. We've raised this with the network team who are currently investigating.

Can anyone affected by this please post back to let us know if you have parental controls active on your broadband and if so what filter level are they set at?

Thanks

Neil

[WiliestSeven51]

Hi Neil,
I don't have any parental controls active on my broadband.

[Zion]

Hay I also don’t have any active

[SL23]

Hi Neil 

I don’t have any parental controls set. Web protect is on.

[DF2003]

No parental controls 

[StealthSlicer77]

No parental controls enabled.

Thanks for the update as well, information getting back to us users on the forums is appreciated. Hopefully things will be resolved quickly.

[THowes]

I would like to add a little information about the Discord issue:

If I try to view the image that has been posted on Discord, it is blocked. But if I right click on the image, copy the link, open any bowser (chrome/edge) and then paste the link into browser, I am able to view the image.

I have tried this on my tablet with success every time. It's not a permanent solution I know, but it helps if you need to view the image.

[Matt-S]

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@SL23 wrote:

Hi Neil 

I don’t have any parental controls set. Web protect is on.

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Hi @SL23,

If you turn Web protect off are you able to view the images?

Matt

[Zion]

Turning off web protect worked for me