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Message 41 of 65

Re: Discord images being blocked

We are not trying to share images, we are trying to view images on Discord. Now it seems we are being blocked from even updating Discord. This is becoming very frustrating, has anyone from BT look at any updates to Web Protect as a previous poster mentioned. I also just want to add it not only Discord that this is affecting.

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Message 42 of 65

Re: Discord images being blocked

Hi everyone, 

Thanks to those who have sent over details, I'm really sorry about the problems being experienced and I would like to apologise for any inconvenience caused. We've raised this with the network team who are currently investigating.

Can anyone affected by this please post back to let us know if you have parental controls active on your broadband and if so what filter level are they set at?

Thanks

Neil

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Message 43 of 65

Re: Discord images being blocked

Hi Neil,
I don't have any parental controls active on my broadband.
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Message 44 of 65

Re: Discord images being blocked

Hay I also don’t have any active

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Message 45 of 65

Re: Discord images being blocked

Hi Neil 

I don’t have any parental controls set. Web protect is on.

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Message 46 of 65

Re: Discord images being blocked

No parental controls 

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Message 47 of 65

Re: Discord images being blocked

No parental controls enabled.

 

Thanks for the update as well, information getting back to us users on the forums is appreciated. Hopefully things will be resolved quickly.

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1,673 Views
Message 48 of 65

Re: Discord images being blocked

I would like to add a little information about the Discord issue:

If I try to view the image that has been posted on Discord, it is blocked. But if I right click on the image, copy the link, open any bowser (chrome/edge) and then paste the link into browser, I am able to view the image.

I have tried this on my tablet with success every time. It's not a permanent solution I know, but it helps if you need to view the image.

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1,668 Views
Message 49 of 65

Re: Discord images being blocked


@SL23 wrote:

Hi Neil 

I don’t have any parental controls set. Web protect is on.


Hi @SL23,

If you turn Web protect off are you able to view the images?

Matt

1,658 Views
Message 50 of 65

Re: Discord images being blocked

Turning off web protect worked for me