I appreciate that when a new broadband service is installed it takes a few days to settle.
I was with BT, drifted out of contract but was still receiving service and a short time later renewed for the same package. (Broadband Fibre 1)
My speed at the moment is dismal is this normal? Even though I’m on the same package as previous do I have to go through this ‘settling down’ period ?
please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem
Is this what you were referring to ?
|Upto 330||Upto 50||--||Available||1 Stage|
|Up to 5||--||3 to 7.5||Available||Available||Yes|
|Up to 5||Up to 1||3 to 7.5||Available||Available||Yes|
|Up to 4||--||2.5 to 7||Available||Available||--|
The premise/line is associated with exchange which is NOT part of current fibre priority programme