Edit Xcel file in BT Cloud

[tmwgray]

I have synced a folder from my PC to BT Cloud. It contains an MS Office 2013 Excel file. In the Cloud on my Android device it is read only and cannot be edited. I therefore cannot change and save it. Any ideas how to overcome this?

TMWgray

[Ribblelancs]

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@tmwgray wrote:

I have synced a folder from my PC to BT Cloud. It contains an MS Office 2013 Excel file. In the Cloud on my Android device it is read only and cannot be edited. I therefore cannot change and save it. Any ideas how to overcome this?

TMWgray

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Are you accessing from the bt cloud web application on the android?

It may be that you need to go back to the source file on the pc. Not easy if you are away.

[tmwgray]

Ribblelancs

Thanks for the reply.

Yes,

I am accessing the file from the BT app on my android. I also have the MS excel app on my andriod. At the moment I am only trying it out before I go away so I can easily access the original on the PC.  Just trying to make sure it works before I do go away. I can open, edit and save the file from the original folder on my PC and from the BT Cloud app on my PC but not on my android. The file is closed on my PC and in the BT Cloud app on the PC when I am trying to edit on the android.

TMWgray

[Ribblelancs]

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@tmwgray wrote:

Ribblelancs

Thanks for the reply.

Yes,

I am accessing the file from the BT app on my android. I also have the MS excel app on my andriod. At the moment I am only trying it out before I go away so I can easily access the original on the PC.  Just trying to make sure it works before I do go away. I can open, edit and save the file from the original folder on my PC and from the BT Cloud app on my PC but not on my android. The file is closed on my PC and in the BT Cloud app on the PC when I am trying to edit on the android.

TMWgray

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Thanks,

Presumbly the excel app is the full version, and not just the viewer/reader version.

Sometimes when looking at files on another device you see a clear warning that you have to enable it for editing - not so in your case.

There’s a BT Cloud specialist available....I can flag it up to the mods, when I return to the pc, (iPad in use).

This may take some time, though  - possibly  few days for a response.

[RobbieMac]

Hi @tmwgray

Thanks for your post and welcome back!

I have asked your question to one of the BT Cloud guys.  We will post back when we receive word back however there may be a little delay due to the weekend.

Cheers,

Robbie

[tmwgray]

Any update on this subject. The same thing happens with MS Word.

At the moment the reality is that for anyone wishing to access and edit files away from their PC they cannot.

Seems to make BT Cloud useless for that purpose.

Tmwgray

[RobbieMac · Accepted solution]

Hi @tmwgray

Thanks for posting back and sincere apologies for the delay in getting back to you.  I have received some advice from our Cloud team which explain what you have experienced;

The BT Cloud app offers preview function for most common file types. This means that documents can be opened for a PDF-type preview while within the app, even if the device you’re using doesn’t have the native application necessary to view the file. This means that, as it is a preview, no editing is possible.  Any editing of files contained on BT Cloud must happen on the local copy, which then is backed up as a new version into the Cloud.

Apologies again for the delay coming back to you.

Cheers,

Robbie

[tmwgray]

RobbieMac,

I am not very technically minded so please bear with me.

I had thought that BT Cloud could be used to transfer and hold files that could be edited in android device whilst away from the home PC which would then sync with the home PC updating the original.

I can attach the android device to the PC, transfer files and edit them when away from the PC using the appropriate app (MS Word/Excel). Of course it means reconnecting once home and replacing the old file with the edited one.

If I am reading your reply correctly then BT Cloud cannot be used to edit files whilst away from the home PC. They need to be edited in the home PC and would then be synced/backed up to the Cloud.

Tmwgray

[RTL]

tmwgray,  Hope I understand your problem correctly.  Currently I have three desktops and an iPhone SE all using BT Cloud.  In my Sync Folder I have both Word and Excel docs which obviously can be accessed from all the devices.  On my PC's I have licensed copies of Office so on any one, I can open docs., amend and save them.  I don't have to be on the device that originally created the doc.  On the iPhone, I can only preview them---I don't have the Office apps. installed. What I do notice on the phone though is that on the preview screen, there are three horizontal dots at the upper right of the screen.  If I select them, I then get a drop down menu and one of the options is to "Open in another app".  If I had the Office apps. installed, I would select the appropriate Word/Excel app where I would think I would then be able to edit and save them.   Have you got the Office apps. on your Android?

[Ribblelancs]

Yes...perhaps the Office apps will help..

Don’t think the reference to fish tanks will help, though. Are you promoting a utility???