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MommaG
Beginner
271 Views
Message 1 of 4

Error Message TVE_A931

Hi,

I've just had a new YouView + box installed and have the entertainment+ package. I can't get the BT App to work on my phone and get the TVE_A931 error message that a number of other people seem to have got. None of the solutions i've read have worked. any help please?

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Moderator
Moderator
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Message 2 of 4

Re: Error Message TVE_A931

Hi @MommaG and welcome.

 

Sorry for the delay in getting back to you. Please take a look at BT TV app and online player error code help and let me know if it helps.

 

Cheers

 

David

Community ModeratorDaveM
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MommaG
Beginner
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Message 3 of 4

Re: Error Message TVE_A931

Hi David M,

I've checked the error codes and this one doesn't seem to be there. I've read all the other messages regarding this and tried the solutions but it's still not working. I've only just updated my account so maybe this has something to do with it?

 

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Moderator
Moderator
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Message 4 of 4

Re: Error Message TVE_A931

Thanks for checking that @MommaG.

 

Can you please drop me over an email with your details and I'll take a closer look at this for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Community ModeratorDaveM
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