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Salattz
Newbie
347 Views
Message 1 of 15

Error cf001 on BT sport app

4BF2FAC0-1DB7-489D-B6A2-77A70380D36F.jpeg

Everyone time I open the app the app it gives me this pop up.

I’m on IOS and have tried deleting and re downloading numerous times but still get the same result 

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14 REPLIES 14
Moderator
Moderator
338 Views
Message 2 of 15

Re: Error cf001 on BT sport app

Hi @Salattz welcome to the forum and thanks for your post. Sorry that you are getting this error message and deleting and downloading has not resolved the issue. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to help you get this fixed.

cheers
John

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317 Views
Message 3 of 15

Re: Error cf001 on BT sport app

Is it possible someone could contact me as I’m having the exact same issue. I’ve restarted my iPad and also reinstalled the app, but still have the same issue. Thanks 

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markwebstar
Beginner
306 Views
Message 4 of 15

Re: Error cf001 on BT sport app

I am also having this problem today on an iPhone XS. Have reinstalled app several times to no avail. 

App is working fine on my iPad. 

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Moderator
Moderator
292 Views
Message 5 of 15

Re: Error cf001 on BT sport app

Hi, I'm really sorry you're getting this error, we've raised this with the BT Sport team and it's being investigated. In the meantime can you uninstall the app then restart your phone (turn off and on) then reinstall the app and let me know if that works?

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284 Views
Message 6 of 15

Re: Error cf001 on BT sport app

Tried on my iPad and phone. Still the same error.

 

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Moderator
Moderator
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Message 7 of 15

Re: Error cf001 on BT sport app

Hi @BarryJohnWatson,

Sorry about that.  We'll update this thread once this has been investigated.

Cheers,

Robbie

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246 Views
Message 8 of 15

Re: Error cf001 on BT sport app

I was told last night from BT that there is a problem that engineers are looking at, they have had several complaints. It was still not resolved when I woke up this morning. Hopefully it will be resolved this afternoon. 

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Duncan4
Beginner
219 Views
Message 9 of 15

Re: Error cf001 on BT sport app

Also getting this but only on certain wifi's for some reason. Any advice or confirmation when fixed would be great

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Moderator
Moderator
172 Views
Message 10 of 15

Re: Error cf001 on BT sport app

Hi Everyone,

Sorry that have had problems accessing the BT Sport App.

Good news! This issue now looks to have been resolved since late last night.

If you are still experiencing issues can you delete the BT Sport App reboot the mobile device and reinstall the BT Sport App?

If this doesn't fix the issue please let me know.

Thanks

Matt

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