Welcome to the community and thanks for posting. I'm really sorry you're having so many problems activating the Cloud. This isn't something the community will be able to resolve. Your best bet would be to contact the Cloud helpdesk directly on 0800 500 3114. They should be able to get this sorted for you. Can you give that a try and let me know how you get on?
Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’
Show your appreciation! Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You