Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Welcome to the community and thanks for posting. I'm really sorry you're having so many problems activating the Cloud. This isn't something the community will be able to resolve. Your best bet would be to contact the Cloud helpdesk directly on 0800 500 3114. They should be able to get this sorted for you. Can you give that a try and let me know how you get on?