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Nick49
Beginner
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Message 1 of 9

Hotspot App does not recognise my password

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I can log in to the My BT app so I know that the password is correct (I can also log into MyBT on the web but the BT Wi-fi app will not accept the same password.

I am stumped as to what to try next.

 

Nick49

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8 REPLIES 8
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Hotspot App does not recognise my password

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If you have changed your password at some point in the past try using the "old" password if you can remember it.

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Nick49
Beginner
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Message 3 of 9

Re: Hotspot App does not recognise my password

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Thanks.  It so happens that I might have sorted the problem.  I might have made a mistake in typing in the password.  I now need to goo out and test it.

 

N

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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Hotspot App does not recognise my password

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Can you not test it on your own hub, or do you have a third party router?

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Nick49
Beginner
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Message 5 of 9

Re: Hotspot App does not recognise my password

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I might well be able to test it on my own hub if I delete my password so that my mobile has to use the app.

N

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Nick49
Beginner
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Message 6 of 9

Re: Hotspot App does not recognise my password

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Hm... I did that test and I find that I can't log in to BTWi-fi.

This is so frustrating!

 

Nick

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DavidM
Moderator
Moderator
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Message 7 of 9

Re: Hotspot App does not recognise my password

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Hi @Nick49 and welcome to our community.

Thanks for posting about your WiFi issue, sorry you're having problems. Can you take a look at BT WiFi Help  and let me know how you get on?

Cheers

David

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Nick49
Beginner
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Message 8 of 9

Re: Hotspot App does not recognise my password

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Hi, David

Sorry that I have been such a long tie getting back.  All apears to be well now and has been for some time.  The proplem was, IIRC (It was a while ago.) that I was not logging into the app correctly.  I do find the hints from the app a little opaque.

Nick

DanielS
Moderator
Moderator
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Message 9 of 9

Re: Hotspot App does not recognise my password

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That's great news @Nick49.

Thanks for getting back to us and telling us how you got it working.

Have a great day,
DanielS

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