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Alan_in_Hemel
Aspiring Expert
229 Views
Message 1 of 4

How can I close a BT Mobile Broadband Account?

I have called 0800 032 2111 three times now and on each occasion I have been promised the cheque is in the post for the remaining credit. It never arrives and when I log in to My BT the account is still live.  Any suggestions to how I bring this to a close?

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
223 Views
Message 2 of 4

Re: How can I close a BT Mobile Broadband Account?

Contact BT by live chat and ask them to cancel etc.  You will then have a log of the conversation and any promises made.

 

If they can't help contact the forum moderators. They are a UK based BT Team. They can take upto 5 working days to reply.

 

They can be contacted on this link

 

https://bt.custhelp.com/app/contact_email/c/4951

 

Live Chat link

 

https://bt.custhelp.com/app/contact#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MDgiLCJzdGVwSWR4IjoxLCJzdG...

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Alan_in_Hemel
Aspiring Expert
199 Views
Message 3 of 4

Re: How can I close a BT Mobile Broadband Account?

The chat link failed as they said they only deal with residential accounts.

 

When I looked at the modulators link it was asking for my home account details.  There does not seem to be a process to deal with BT Mobile Broadband.  Whenever I phone up and enter my account number it is not recognised ads the system only seems to understand 8 digit residential account numbers.

 

Why is everything with BT so difficult?

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Distinguished Sage
Distinguished Sage
190 Views
Message 4 of 4

Re: How can I close a BT Mobile Broadband Account?

Have a look at this post. It is not the same problem as yours but there are a few phone numbers to try and an email address to the forum moderation team. I don't know if it is still active because you are meant to use the link I posted but it might be worth a try. You could also try the complaints department.

 

 

http://community.bt.com/t5/BB-Out-About/Can-t-see-BT-mobile-broadband-account-on-bt-com/td-p/10942/p...

 

 

Complaints link

 

https://bt.custhelp.com/app/contact#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2NDIiLCJzdGVwSWR4IjoxLCJzdG...

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