I have called 0800 032 2111 three times now and on each occasion I have been promised the cheque is in the post for the remaining credit. It never arrives and when I log in to My BT the account is still live. Any suggestions to how I bring this to a close?
Contact BT by live chat and ask them to cancel etc. You will then have a log of the conversation and any promises made.
If they can't help contact the forum moderators. They are a UK based BT Team. They can take upto 5 working days to reply.
They can be contacted on this link
Live Chat link
The chat link failed as they said they only deal with residential accounts.
When I looked at the modulators link it was asking for my home account details. There does not seem to be a process to deal with BT Mobile Broadband. Whenever I phone up and enter my account number it is not recognised ads the system only seems to understand 8 digit residential account numbers.
Why is everything with BT so difficult?
Have a look at this post. It is not the same problem as yours but there are a few phone numbers to try and an email address to the forum moderation team. I don't know if it is still active because you are meant to use the link I posted but it might be worth a try. You could also try the complaints department.