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popopoppin
Beginner
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Message 1 of 4

How can I download all of my folders on BT Cloud storage to my laptop?

Hi

How can I download my entire BT Cloud storage folders to my laptop?  It is only allowing me to download the contents of each folder file-by-file instead of the whole folders! 

When I download the folders they are being downloaded as zipped files and when I open them they are empty....

Very frustrating.  There must be an easier way?!

Happy New Year!

Thanks

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popopoppin
Beginner
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Message 2 of 4

Re: How can I download all of my folders on BT Cloud storage to my laptop?

Continued:

I am downloading my backed up C drive as shown below and all subfolders inside this C folder are empty, there's 1000s of subfolders and there is no way I am downloading each subfolder separately it will take me years!  It's an absolute joke! 

I am trying to leave BT and I can't because I can't get my data off the cloud and don't want to lose it obviously.  This cloud system must have been developed by a bunch of teenagers, absolutely shocking.  My standard BT tariff ended months ago and i'm forced to pay £55 instead of £30 for other providers, just to add insult to injury.

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GeoffSmith
Contributor
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Message 3 of 4

Re: How can I download all of my folders on BT Cloud storage to my laptop?

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RKM
Aspiring Expert
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Message 4 of 4

Re: How can I download all of my folders on BT Cloud storage to my laptop?

This appears to be another bug on the server side application and I can confirm that the same thing happens here.

Before the update, downloading a folder, as you are trying to do, also downloaded all subfolders and their file and subfolder contents.  Now it just downloads the files in the top folder with subfolders names.  It isn't drilling down to get the subfolder contents and these don't appear in the zip file, leaving empty subfolders when unzipped.  As you point out, there are thousands of sub-folders, often nested many levels deep, on most backups so this bug is unacceptable.

There is supposed to be a fix for BTCloud client app due to be rolled out later this month, but I expect this fault will need to be addressed separately as it seems to be on the server software which was supposed to have been fixed since the update.