Every couple of months I try to explain to Tech Services on the phone that I find Bt fon an intrusion. They follow their check list, and it says the same thing. Go to BT WIFi via your account and disable it. Every time I point out I never setup my Bt account using a btinternet email address. Neither can I add one, and why should I? When will someone realise the email address for turning off Bt Fon should be the one registered with the account?
I also object to being treat like an idiot just becuase their check list has no information anot the lack of a BTinternet email account. It always the same....am "I" on the right web page?...am "I" putting in the correct email address? The idea that any check list itself could be at fault is beyond them. They dont have a way to point out when the check list fails, becuase if they did they would have collected hundreds of failure cases by now....and the BT Wi-fi web page would have been fixed.
Solved! Go to Solution.
Have you tried that yourself......without a btinternet email account?
This is exactly the "faulty" advice I am talking about. There is some collective blindness to accepeting the issue even exists. Its as if they want to make things as difficult as possible to opt out. Why isn't it an option in the hub setup? I never opted in, and a firmware upgrade to the hub turned it on. Again...that is also not on the check list. There is an assumption everyone who has it enabled opted in...using a btinternet email account. So therefore they can opt out the same way. That isn't the case for many of us.
When they decided to change the firmware and "force" BT Fon "on", they should have done the decent thing and add the on/off control at the same time.
This link works fine with a BT ID which is a Gmail address.
Bear in mind that this is only a customer to customer forum, and I am only a customer trying to help.
Throw the home hub away and buy a cheap router, no more FON, no more BT tinkering with your hub. Simples!
I have no gmail account either. The world dosn't revolve around BT. They allow you to change to Bt Broadband using 3rd party email accounts...such as hotmail, and then refuse to accept that very same email to shut down fon.
I'm just hoping form BT themselves read the forum posts about fon and do something about. As I said before Tech Support just follow their check list and believe it's perfect, and it has no missing issues that need addressing. It's pointless talking to them about.
It would appear all people can do is moan about it on forums..and continue to be ignored by BT.
Neither is Hotmail.....and my Hotmail based ID is rejected. I'm not going to change my registered email service to one I don't use.
If Hotmail is the issue then it should be on the Tech Support check list. Even then, telling people to change the registered email to one they dont want use is pretty poor customer service. Bt are happy to take my money and set up the account with a hotmail ID. I can access My BT with that hotmail ID. It's only the stupid My Wifi login which refuses to accept it. Why add the extra login anyway? If you could turn Bt Fon "off" directly form My BT the issue would go away. There are so many solutions to this...but BT can't see an issue which needs solving.
I just read the post where a hub user put his hub in a metal box to block fon connections. I dont know if he's kidding or not...but it reflects how frustrated many are with this feature being forced on us.