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Alan_in_Hemel
Aspiring Expert
1,302 Views
Message 1 of 4

How do I enable True Key in Internet Explorer 11

I haveenabled the add-on and I have the True Key toolbar but instead of the icon being blue as in Google Chrome it is showing as half balck / half red with the word OFF. How do i turn it on? The True Key helper talks about enabling browsers in the App Settings but when I open in Google Chrome the enable browsers function is not showing.

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Alan_in_Hemel
Aspiring Expert
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Message 2 of 4

Re: How do I enable True Key in Internet Explorer 11

I have had no response to this since posting. I am still unable find any way of turing on True Key in IE11. Works okay in Google Chrome.  Anybody any ideas?

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Alan_in_Hemel
Aspiring Expert
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Message 3 of 4

True Key - Enable browser extensions missing from App Settings

  1. From your True Key Launchpad, click the Gear icon in the top right.
  2. Go to App Settings, and click the arrow next to Enable browser extensions
  3. Choose which browsers you'd like to add the extension to and then click Continue

When I try to follow this help advice I cannot see 'Enable browser extensions' in my App Settings. Can anyone explain this?

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JoeeeeeeR
Aspiring Expert
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Message 4 of 4

Re: How do I enable True Key in Internet Explorer 11

I suspect very few people on the forums use TrueKey with IE11, so your best bet would be to contact TrueKey for support. https://help.truekey.com/hc/en-us
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