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Jillity
Aspiring Contributor
518 Views
Message 1 of 9

How do I register for the wifi app?

I've been trying for ages to register for the BT wifi app on my Nokia Lumia phone.  I've downloaded the app and I'm asked to set up by entering my username and password. When I do this and activate I'm told I need to be part of the BT community. I agree to this and the next screen tells me to register for BT wifi.  I nenter my email address and password again and the next screen also asks me to register for BT wifi.  I enter my details yet again and agree to the terms and conditions.  I click on 'register for BT wifi' and absolutely nothing happens.  The page just sits there doing nothing.  What am I doing wrong?

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8 REPLIES 8
Jillity
Aspiring Contributor
514 Views
Message 2 of 9

Re: How do I register for the wifi app?

I've tried reinstalling the app and I've tried uninstalling and installing from scratch but the same thing happens.  Does this mean that for some reason I'm not eligible to use the app? 

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Distinguished Sage
Distinguished Sage
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Message 3 of 9

Re: How do I register for the wifi app?

are you a bt broadband customer?



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Jillity
Aspiring Contributor
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Message 4 of 9

Re: How do I register for the wifi app?

Yes.

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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: How do I register for the wifi app?

you need to use your primary btinternet email address and password to login



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Distinguished Sage
Distinguished Sage
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Message 6 of 9

Re: How do I register for the wifi app?

have you read this http://bt.custhelp.com/app/answers/detail/a_id/51480/kw/BT%20WiFi%20App/c/346,1238,2690/?s_intcid=%2...



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Jillity
Aspiring Contributor
473 Views
Message 7 of 9

Re: How do I register for the wifi app?

My husband has the primary BT internet email address.  I use gmail although we have BT phone and total broadband.  Does that mean I won't be able to use my gmail address?

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Distinguished Sage
Distinguished Sage
469 Views
Message 8 of 9

Re: How do I register for the wifi app?

You will have to use his primary BT internet address to login to BT wifi, you can't login using your gmail address. You can obviously still use your gmail address for email once logged in.

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Jillity
Aspiring Contributor
465 Views
Message 9 of 9

Re: How do I register for the wifi app?

OK thank you.  I'll do that.

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