I've been trying for ages to register for the BT wifi app on my Nokia Lumia phone. I've downloaded the app and I'm asked to set up by entering my username and password. When I do this and activate I'm told I need to be part of the BT community. I agree to this and the next screen tells me to register for BT wifi. I nenter my email address and password again and the next screen also asks me to register for BT wifi. I enter my details yet again and agree to the terms and conditions. I click on 'register for BT wifi' and absolutely nothing happens. The page just sits there doing nothing. What am I doing wrong?
I've tried reinstalling the app and I've tried uninstalling and installing from scratch but the same thing happens. Does this mean that for some reason I'm not eligible to use the app?
are you a bt broadband customer?
you need to use your primary btinternet email address and password to login
My husband has the primary BT internet email address. I use gmail although we have BT phone and total broadband. Does that mean I won't be able to use my gmail address?
You will have to use his primary BT internet address to login to BT wifi, you can't login using your gmail address. You can obviously still use your gmail address for email once logged in.