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mojonaut
Aspiring Contributor
1,503 Views
Message 1 of 8

How to disable BTWifi with FON?

Why is BT making so difficult to disable Wifi with Fon?

I never asked for it

I don't need it

I don't want it

but I can't remove it.

 

I've logged in to the Wifi home page which requires my primary email address and password.

 

It then prompts for it again, but when I enter it and click the OPT OUT button it complains I haven't entered my email address or password.

I'm seriously considering switching suppliers because of it, I've spent way too much time on this.

 

 

Fullscreen capture 28092019 081101.jpg

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7 REPLIES 7
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: How to disable BTWifi with FON?

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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PaddyB
Moderator
Moderator
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Message 3 of 8

Re: How to disable BTWifi with FON?

Hi @mojonaut,

Thank you for posting I'm sorry you haven't been able to opt-out of BT Wifi online. This is something I'll be able to help you with.

I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

We haven't been really busy this week and it's taking us a bit longer than normal to reply. If you can't wait and would like this done right away you can call the tech team on 0800 111 4567 and they'll be able to get this done for you.

Thanks

PaddyB

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arob65
Beginner
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Message 4 of 8

Re: How to disable BTWifi with FON?

Hello Paddy

Could you also share with me how I can disable/Opt out of BTWiFi with fon please?

Thanks and regards

Andrew

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gg30340
Distinguished Sage
Distinguished Sage
1,316 Views
Message 5 of 8

Re: How to disable BTWifi with FON?

Have you tried calling the number in the moderator's post?

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arob65
Beginner
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Message 6 of 8

Re: How to disable BTWifi with FON?

I was hoping he could do a quick 'cut & paste' on his previous response to mojonaut and save us both a bit of trouble!
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gg30340
Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: How to disable BTWifi with FON?

That post was 3 months ago. 

If the moderators become involved, which is normally only after all other avenues have been tried,  you will join their queue which is dealt with on a first come first served basis and it is presently running at least 48 hours to get back to you.

The quickest option is to phone. 

arob65
Beginner
1,297 Views
Message 8 of 8

Re: How to disable BTWifi with FON?

OK, Thanks for your advice - I'll try calling in the morning.
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