How to reconnect BT Cloud to an existing BT Cloud folder on my PC

[jezbod]

As the title say, how do you reconnect BT Cloud to an existing BT Cloud folder on my PC

The software stopped working so I reinstalled it and it reverted to the default folder in the Users folder on C:\

My actual folder is on a 1TB secondary drive and if I try to pint it at the folder, it complains about it already containing a folder calle BT Cloud.

Any ideas as I dont fancy having to resync 350GB?

[V_Meldrew]

You don't say if the target drive is internal or external, if it's a network drive then you need to map it to a drive letter.

[jezbod]

Its an internal secondary drive, I do also have a NAS as local backup.

Just to clarify, I have a BT Cloud folder on my seondary internal drive from a previous version of BT Cloud.

I installed the latest version and it changed the sync folder to C:\user|<username>\BT Cloud, rather than the custom I:\BT Cloud that it should be using.

Changing the sync folder path in the console just generates an error that the "BT Cloud" folder already exists and choose another location.

[V_Meldrew]

If you installed the new version over the old version then try uninstalling, restarting and re-installing.

[jezbod]

I'll give anything a try, to save resyncing 359GB

[V_Meldrew]

I'm only going by my own experience when I upgraded, I have two sync folders, one on C: and one on a NAS and they both work fine

[jezbod]

Sorry, still the same problem, cannot choose an existing folder call "BT Cloud" that has all my sync'ed file in it.

May have to try a system restore to before the update.

[jezbod]

A system restore to the previous version of BT Cloud solved it.  Now to do an in place upgrade, not an uninstall and re-install as was recommended.

[V_Meldrew]

I did the opposite and everything's working smoother than ever, just goes to show how unpredictable this app can be. Let me know how it goes.

[jezbod]

I'm actually a sysadmin for a Windows domain so I have a fairly good grasp of IT, but this software is just pants.