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jezbod
Contributor

‎29-06-2018 20h44 - edited ‎29-06-2018 20h54

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Message 1 of 18

How to reconnect BT Cloud to an existing BT Cloud folder on my PC

As the title say, how do you reconnect BT Cloud to an existing BT Cloud folder on my PC

The software stopped working so I reinstalled it and it reverted to the default folder in the Users folder on C:\

My actual folder is on a 1TB secondary drive and if I try to pint it at the folder, it complains about it already containing a folder calle BT Cloud.

Any ideas as I dont fancy having to resync 350GB?

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Anonymous
Not applicable

on ‎29-06-2018 20h57

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Message 2 of 18

Re: How to reconnect BT Cloud to an existing BT Cloud folder on my PC

You don't say if the target drive is internal or external, if it's a network drive then you need to map it to a drive letter.

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jezbod
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‎29-06-2018 21h08 - edited ‎29-06-2018 21h12

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Message 3 of 18

Re: How to reconnect BT Cloud to an existing BT Cloud folder on my PC

Its an internal secondary drive, I do also have a NAS as local backup.

Just to clarify, I have a BT Cloud folder on my seondary internal drive from a previous version of BT Cloud.

I installed the latest version and it changed the sync folder to C:\user|<username>\BT Cloud, rather than the custom I:\BT Cloud that it should be using.

Changing the sync folder path in the console just generates an error that the "BT Cloud" folder already exists and choose another location.

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Anonymous
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on ‎29-06-2018 21h17

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Message 4 of 18

Re: How to reconnect BT Cloud to an existing BT Cloud folder on my PC

If you installed the new version over the old version then try uninstalling, restarting and re-installing.

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jezbod
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on ‎29-06-2018 21h19

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Message 5 of 18

Re: How to reconnect BT Cloud to an existing BT Cloud folder on my PC

I'll give anything a try, to save resyncing 359GB

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Anonymous
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‎29-06-2018 21h26 - edited ‎29-06-2018 21h26

2,435 Views
Message 6 of 18

Re: How to reconnect BT Cloud to an existing BT Cloud folder on my PC

I'm only going by my own experience when I upgraded, I have two sync folders, one on C: and one on a NAS and they both work fine

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jezbod
Contributor

‎29-06-2018 21h28 - edited ‎29-06-2018 21h28

2,432 Views
Message 7 of 18

Re: How to reconnect BT Cloud to an existing BT Cloud folder on my PC

Sorry, still the same problem, cannot choose an existing folder call "BT Cloud" that has all my sync'ed file in it.

May have to try a system restore to before the update.

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jezbod
Contributor

on ‎29-06-2018 21h39

2,421 Views
Message 8 of 18

Re: How to reconnect BT Cloud to an existing BT Cloud folder on my PC

A system restore to the previous version of BT Cloud solved it.  Now to do an in place upgrade, not an uninstall and re-install as was recommended.

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Anonymous
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on ‎29-06-2018 21h57

2,417 Views
Message 9 of 18

Re: How to reconnect BT Cloud to an existing BT Cloud folder on my PC

I did the opposite and everything's working smoother than ever, just goes to show how unpredictable this app can be. Let me know how it goes.

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jezbod
Contributor

on ‎29-06-2018 22h05

2,413 Views
Message 10 of 18

Re: How to reconnect BT Cloud to an existing BT Cloud folder on my PC

I'm actually a sysadmin for a Windows domain so I have a fairly good grasp of IT, but this software is just pants.

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