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I can't view bt cloud photos older than about november 2018 on my pc, ipad or android phone

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On BT Cloud, I can see all my photos back to 1st November 2018, but i can't see older photos - they appear as black and white dots and dashes, a bit like a QR code (note - they are not actually QR codes)

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Re: I can't view bt cloud photos older than about november 2018 on my pc, ipad or android phone

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Ok sorted now - I changed the source in settings  to just BT Cloud and it all seems to be working now - was pointing to my PC as well. Not quite sure why that didn't work on my PC though. At least photos not lost.

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