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JohnBergqvist
Contributor
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Message 31 of 37

Re: I cannot opt-out of BT Wifi/FON because I do not have a @btinternet.com address?

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@gg30340 wrote:

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take over 48 hours for them to re-contact you.



Thank you.

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JohnBergqvist
Contributor
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Message 32 of 37

Re: I cannot opt-out of BT Wifi/FON because I do not have a @btinternet.com address?

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@DanielS wrote:

Hi @JohnBergqvist,

 

We'll take a look into it for you. You can reach us by clicking on my user name and then on contact the mods. It'll take us a few working days to reply to you but we will.

 

Thanks

 

DanielS


Thank you. Do i need to contact the mods now still, or have you already set the wheels in motion?

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Moderator
Moderator
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Message 33 of 37

Re: I cannot opt-out of BT Wifi/FON because I do not have a @btinternet.com address?

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I need you to fill in that form for me please. Once we receive the completed form it takes us a few days to pick it up. We'll look into everything for you and either call or email you, depending on your preference.

 

Thanks

 

DanielS

Community ModeratorDannyS
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JohnBergqvist
Contributor
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Message 34 of 37

Re: I cannot opt-out of BT Wifi/FON because I do not have a @btinternet.com address?

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@DanielS wrote:

I need you to fill in that form for me please. Once we receive the completed form it takes us a few days to pick it up. We'll look into everything for you and either call or email you, depending on your preference.

 

Thanks

 

DanielS


I've submitted the form.

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Moderator
Moderator
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Message 35 of 37

Re: I cannot opt-out of BT Wifi/FON because I do not have a @btinternet.com address?

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Hi @JohnBergqvist,

 

I gave you mobile number a quick call, I'm sorry I didn't get speaking to you. I've check you details and is showing that BT WiFi has been opted out and your Hub should no longer be broadcasting the BT Wifi signal.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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--_--
Newbie
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Message 36 of 37

Re: I cannot opt-out of BT Wifi/FON because I do not have a @btinternet.com address?

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@PaddyB wrote:

I gave you mobile number a quick call, I'm sorry I didn't get speaking to you. I've check you details and is showing that BT WiFi has been opted out and your Hub should no longer be broadcasting the BT Wifi signal.



Hi @PaddyB@, I'm having the same problem - unable to login with my primary email address (@gmail), or an @btinternet address I created - I've even tried making the bt email address my primary, but still completely unable to login to btfon/wifi to disable the wifi service.  I was previously opted out, but after a firmware upgrade it seems to be reenabled and the fon SSiDs are back.  Any chance you could help - I've tried online chat but they were unable to resolve it.

 

Thanks in advance.

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Moderator
Moderator
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Message 37 of 37

Re: I cannot opt-out of BT Wifi/FON because I do not have a @btinternet.com address?

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Hi @--_-- and welcome,

 

I'm sure we can help you with this. can you drop me over an email with the details? You'll get the contact the moderators link in my profile. Due to the holiday period it may take longer than expected to reply but once you submit the details we'll get to you in turn.

 

Cheers

 

David

Community ModeratorDaveM
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