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chroz42
chroz42
Newbie

on ‎04-01-2019 14h19

209 Views
Message 1 of 10

Impossible to set up BT Premium Mail

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This is an issue others have posted about, but I have now spoken to the call centre twice and the technical team (also in India) without success, and tried the links provided on the forum, also without success, I still haven't been able to order BT Premium Mail after cancelling my BT line in November, and the access to my email address is going to be stopped very soon. Can somebody help? Thank you.

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9 REPLIES
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎04-01-2019 14h24

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Message 2 of 10

Re: Impossible to set up BT Premium Mail

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Welcome to this user forum.

Did you try via MyBT?

http://bt.custhelp.com/app/answers/detail/a_id/59666/~/what-happens-to-my-email-address-when-my-bt-b...

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chroz42
chroz42
Newbie

on ‎04-01-2019 14h27

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Message 3 of 10

Re: Impossible to set up BT Premium Mail

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Thank you for the speedy reply! Of course, that was the first thing I tried, but I get an error message when I click on the 'Order BT Premium Mail' link. I let the call centre people take over my PC, which I wasn't happy about but seemed the only option, and they got exactly the same error page.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎04-01-2019 14h33

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Message 4 of 10

Re: Impossible to set up BT Premium Mail

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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chroz42
chroz42
Newbie

on ‎04-01-2019 14h38

181 Views
Message 5 of 10

Re: Impossible to set up BT Premium Mail

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Thank you again. I sincerely hope they will be able to help.

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NeilO
Moderator
Moderator

on ‎04-01-2019 14h48

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Message 6 of 10

Re: Impossible to set up BT Premium Mail

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Hi @chroz42 have you spoken to the Premium Mail helpdesk yet? Their direct number is 0808 100 6778 9am to 9pm Mon - Fri 9am to 6.30pm Saturday and Sunday.

Community ModeratorNeilO
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chroz42
chroz42
Newbie

on ‎04-01-2019 15h24

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Message 7 of 10

Re: Impossible to set up BT Premium Mail

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Oh yes, I have spoken to them on three occasions but with no result. On the third occasion I dealt with the technical team of the BT Premium Mail service. I had to book a slot several days ahead. That slot came earlier today and I found the experience extremely frustrating. I had to give access to my PC but they got no further than me with the issue. I only came to the forum after exhausting all other avenues. Please help! All I want is to order BT Premium Mail.

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NeilO
Moderator
Moderator

on ‎04-01-2019 15h48

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Message 8 of 10

Re: Impossible to set up BT Premium Mail

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@chroz42 Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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chroz42
chroz42
Newbie

on ‎04-01-2019 15h49

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Message 9 of 10

Re: Impossible to set up BT Premium Mail

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Hello again,  miraculously, I have now managed to place my order for BT Premium Mail so I don't need your help any longer. Thank you.

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NeilO
Moderator
Moderator

on ‎04-01-2019 15h50

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Message 10 of 10

Re: Impossible to set up BT Premium Mail

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@chroz42 brilliant, I'm glad you've managed to get that sorted. Smiley Very Happy

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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