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RAB1
Aspiring Contributor
1,042 Views
Message 1 of 8

Is there a problem accessing MyBT with IE browsers?

Error "cannot establish secure connection" when trying to access MyBT on a mobile device

 

Not sure if this is the correct section to post this - but BT's online chat passed me thru' 3 different operators none of whom has any idea what's causing this!

Recently I cannot access MyBT logging in via the webpage on a mobile phone.  In the past this worked fine and other websites with online accounts still have no problems - just the BT one

 

Error says cannot establish a secure connection (using wifi to connect via my BT broadband)  Then comes the message in the browser  "the web page at https//signin1.bt.com/siteminderagent/forms/login.fcc might be

temporarily down or moved to another address..."

 

I can access my account fine via a PC (using ethernet connection) and as it happens this uses Google Chrome - the Samsung Galaxy note mobile phone has a default browser which looks more like IE.  And surprise, surprise trying an old IE browser on the PC I can't connect there either!

 

What's going on since its only the BT site which has this problem!!!

 

PS: seems to have started about the time the new MyBT mobile app was released - coincidence?

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7 REPLIES 7
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Patty-L
Recognised Expert
998 Views
Message 2 of 8

Re: Is there a problem accessing MyBT with IE browsers?

I have the same problem on my tablet for the last few days, desktop no problem.
Any suggestions please..
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welshgit
Beginner
972 Views
Message 3 of 8

Re: Is there a problem accessing MyBT with IE browsers?

i too can not access my bt via iphone app i get code 1003-v5   or   c1  i have 2 iphones 1 has ios9 amd the other has ios7.2 (work phone ) and are unable to access my bt on either 

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welshgit
Beginner
939 Views
Message 4 of 8

Re: Is there a problem accessing MyBT with IE browsers?

still can not get in today  but now got a new error code   'error:s1'   aint life grand Smiley Sad

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happyman
Aspiring Contributor
881 Views
Message 5 of 8

Re: Is there a problem accessing MyBT with IE browsers?

I'm having the same problem too - For me it is any web browser I have tried.


I've tried - Internet Explorer, Microsoft Edge, Google Chrome, Firefox and Opera - All the same.

 

Is anyone else able to login at the moment ??

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Distinguished Sage
Distinguished Sage
877 Views
Message 6 of 8

Re: Is there a problem accessing MyBT with IE browsers?

Try clearing the browser cache.

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RAB1
Aspiring Contributor
800 Views
Message 7 of 8

Re: Is there a problem accessing MyBT with IE browsers?

Thanks for the feedback. But no, clearing cache Makes no difference - same error! Why does different browser create different results?
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RAB1
Aspiring Contributor
798 Views
Message 8 of 8

Re: Is there a problem accessing MyBT with IE browsers?

Funny that the email browser link to this (?) BT site works without problem!
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