cancel
Showing results for 
Search instead for 
Did you mean: 
gdndgn
Beginner
505 Views
Message 1 of 9

Is there a problem with the cloud?

Go to solution

I'm trying to share some files and though the public links work OK, no-one is able to download them. This applies to a file I uploaded today and to others on separate links which were downloading fine until now.

0 Ratings
Reply
8 REPLIES 8
Moderator
Moderator
481 Views
Message 2 of 9

Re: Is there a problem with the cloud?

Go to solution

Hi @gdndgn and welcome.

 

Thanks for posting. There is currently a system issue impacting BT Cloud share links which we're working on to resolve. I'll post back once I get any further updates.

 

Cheers

 

David

 

Community ModeratorDaveM
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
gdndgn
Beginner
472 Views
Message 3 of 9

Re: Is there a problem with the cloud?

Go to solution

Thanks for the reply. I was worried it was me, but if it's a system issue, I can wait till it's resolved.

0 Ratings
Reply
edxw
Aspiring Contributor
400 Views
Message 4 of 9

Re: Is there a problem with the cloud?

Go to solution

The problem doesn't appear to been sorted, a week after the moderator's reply.  I'm having to use weTransfer to share files. Can the moderator say when the public link facility is likely to be functional again, please?

0 Ratings
Reply
Moderator
Moderator
394 Views
Message 5 of 9

Re: Is there a problem with the cloud?

Go to solution

@edxw I've asked the cloud team to provide us with an update on this. 

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Moderator
Moderator
380 Views
Message 6 of 9

Re: Is there a problem with the cloud?

Go to solution

Hi Everyone,

 

I'm sorry if you're experiencing issues with your BT Cloud public share links at the moment, the cloud team have confirmed that the service should be restored for most customers and there is a further fix due to be implemented which should bring it back for everyone.

 

The fix is still in testing at the moment and if all goes smoothly it will be implemented overnight Thursday.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
JoeeeeeeR
Aspiring Expert
353 Views
Message 7 of 9

Re: Is there a problem with the cloud?

Go to solution

Looks like the share links are working again - I had one link that had been broken for about a week, but I was able to download from it today.

0 Ratings
Reply
edxw
Aspiring Contributor
319 Views
Message 8 of 9

Re: Is there a problem with the cloud?

Go to solution

It's been working since last Friday. I've waited a week to make sure and it seems fine - so thank you BT Cloud team!

0 Ratings
Reply
231 Views
Message 9 of 9

Re: Is there a problem with the cloud?

Go to solution

I would like to share some pictures which are saved on BT Cloud.  I clicked on 'Manage' and 'share' but, when I click the link provided, I get an error message:

   "You've been on this page for a long time, and have been logged out.  Please click your invite link to continue accessing the page."

What does this mean, and how do I share files with others?

0 Ratings
Reply