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Hi @NeilO - I seem to be having the same problem but with an iPhone what was the fix please?
Welcome to the BT Community and thanks for your post! I have moved your post to start your own thread discussion as the thread you posted on had already been marked as solved.
I'm sorry for the problems you're having with the MyBT app on your iPhone. We are going to need your details to check this out.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages