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viewsource
Aspiring Contributor
832 Views
Message 181 of 341

Re: MacOs 11 compatibility with Virus Protect no j

perhaps I am being too quick to try this but, following the steps posted (which are very clear by the way), there is no download button on the end page once licencing/terms has been ticked, nor does any automatic download start...

Here's my screenshot.Screenshot 2020-12-14 at 12.43.14.png

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kylerickards
Contributor
829 Views
Message 182 of 341

Re: MacOs 11 compatibility with Virus Protect no j

  •   Doing the upgrade from the version 4.10 client will not work, so if you are already on the version 4.10 client you will need to log into MyBT and then go to the McAfee MyAccount page, and then download the product to reinstall it. The install will remove the old release and install the new version 4.10.1 client.
  •   This 4.10.1 release will also be available on MacOS Catalina which will prevent any issues for anyone who still hasn’t upgraded to Big Sur

Am I missing something here? The upgrade won't work from 4.10 so if you're on that uninstall it and... what install it?

 

 

 

These instructions are not at all clear and I won't be making any changes until someone can explain in PLAIN English what to do.

 

K

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Philip4
Aspiring Contributor
818 Views
Message 183 of 341

Re: MacOs 11 compatibility with Virus Protect no j

I had updated to 4.10 which was working except the firewall and now updated to 4.10.1 which again appears to be working except as expected the firewall.
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petereng
Contributor
804 Views
Message 184 of 341

Re: MacOs 11 compatibility with Virus Protect no j

Just completed the upgrade which worked fine thank you.  However when I try to run a scan, or get an update or get help I get a message saying I need an active subscription so it still doesn’t work

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MacBakewell
Beginner
760 Views
Message 185 of 341

Re: MacOs 11 compatibility with Virus Protect no j

What a disaster!

What a way for a major British PLC to operate!

cueboy
Aspiring Contributor
691 Views
Message 186 of 341

Re: MacOs 11 compatibility with Virus Protect

Thanks for the last update.

You stated that the bug issue was to be fixed during the last week.... how's it going... and when can we expect the Firewall issue to be rolled out... I find this incredible that as a world leading IT company this is taking so long, given that McAfee are involved too... 

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kylerickards
Contributor
678 Views
Message 187 of 341

Re: MacOs 11 compatibility with Virus Protect

Total joke at this point. Just give us clear facts and timescales and structure expectations - you know, like any normal business.

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lat002
Aspiring Contributor
641 Views
Message 188 of 341

Re: MacOs 11 compatibility with Virus Protect no j

Hi Viewsource,

I had exactly the same problems, not getting a download button on my Mac.  I'd been using Firefox browser and couldn't get BT Virus Protect to download the new version until I changed over to the Safari Browser (I think Firefox was blocking something preventing the download (check privacy settings)).  Using Safari I then installed BT Virus Protect and of course ended up with the same issues people describe.  What browser are you using?  Have you got an ad blocker enabled?  Consider what may be blocking the appearance of the download button.

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Macwell
Beginner
615 Views
Message 189 of 341

Re: MacOs 11 compatibility with Virus Protect no j

Today I updated Big Sur,  and have just downloaded the latest  virus protect using the advice given - no problem. Very straightforward. 
As yet the firewall doesn’t work, but we have been told that, told it will be January sometime, but no problem, just put the Mac firewall on...

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RCG
Beginner
598 Views
Message 190 of 341

Re: MacOs 11 compatibility with Virus Protect no j

Thank you for the feedback!
I was stuck at this point in November, tried it lots of times. Couldn’t make uninstall work either. Went through it again with BT on the phone and the wizard thing popped up, it is always the way. I am sorry I can’t be more help. It was when I had version 4.9. I use Safari if that helps.

I had transferred the BTMcafee apps including the multi-access installer app top from my old to new iMac via data migration app. I was told that didn’t matter and in the end the installation wizard worked. However neither the lady on the phone or I knew why this should be. Only thing I did was add the list of files such as fmpd , as detailed elsewhere on this thread, to the list in full disk access in security and privacy.
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