I entirely agree with you. There seems to be a complete lack of interest on the part of BT to these continuing problems. We only receive updates when we chase them, otherwise nothing.
It's about time I started to look for alternative software.
The inclusion of antivirus was a significant reason to upgrade to full fibre with BT. They are not delivering what was promised in their product features. If I need to purchase AV for my Mac, BT should refund that cost
Neil, SeanD said he was checking on Monday. This has been going n for too long.n
Steveee - Please don't misread this (as I know things can be misconstrued online!) - it's great it works for you but simply there are many of us that don't have this working through no fault of our own.
Yes - we could simply rely on the inbuilt Apple stuff, which is very good - but every bit of marketing, from BT and others drills into us how we MUST have security products in place. If they didn't matter, why would they be offered?
Additionally, in the event of bank fraud, they will ask what security protocols were in place, to ensure that you had at least paid some heed to the advice given. We're going to look mighty stupid if the question is asked "Did you have virus protection?"
Well, er, no, BT said they were looking into it?
Think that will wash do you BT?