cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
SmokinHaddock
Aspiring Contributor
1,157 Views
Message 341 of 365

Re: MacOs 11 compatibility with Virus Protect

Having upgraded to Big Sur I re-installed BT Virus Protect.  As soon as I tried to open the dashboard it just crashed.  All I got was the spinning wheel.  Surely this software should be working by now?

 

0 Ratings
Reply
zippyneil
Beginner
997 Views
Message 342 of 365

Re: MacOs 11 compatibility with Virus Protect no j

Hi there @SeanD 

I have Virus Protect v4.11.1.0(1015) which includes v4.11.0 (546) of the Firewall

I'm running macOS Big Sur v11.4 on a Mac mini M1.

Firewall still not working.  Any updates or advice?

Neil

0 Ratings
Reply
PaddyB
Moderator
Moderator
951 Views
Message 343 of 365

Re: MacOs 11 compatibility with Virus Protect no j

Hi @zippyneil,

Welcome to the Community and thank you for posting.

If you haven't already tried and you try removing and then reinstalling BT Virus Protect 

Please give that a go and let me know how you get on?

Thanks,

Paddy

0 Ratings
Reply
Steveee
Contributor
896 Views
Message 344 of 365

Re: MacOs 11 compatibility with Virus Protect no j

@PaddyB  can you confirm that BTVP has been fully tested with the new MacOS Monterey?

Tags (1)
0 Ratings
Reply
zippyneil
Beginner
814 Views
Message 345 of 365

Re: MacOs 11 compatibility with Virus Protect no j

Yes I've tried that - and again just now.  Firewall still won't switch on.

0 Ratings
Reply
zippyneil
Beginner
686 Views
Message 346 of 365

Re: MacOs 11 compatibility with Virus Protect no j

Update on this - I ended up buying McAfee on a one-year subscription so I could overcome the problem - but it was still there!

Contacted McAfee tech support, and there was one detail missing from all the help so far...

On your Mac, in System Preferences / Security and Privacy, you need to select "Allow" for apps downloaded from the App Store and identified developers.

Then it's all good.

Hope this helps someone!

Tags (2)
SteveR0151
Beginner
674 Views
Message 347 of 365

Re: MacOs 11 compatibility with Virus Protect no j

zippyneil...

I've been struggling with this issue and finally, your suggestion appears to have overcome the problem. I can now turn on the Firewall within McAfee and everything is now glowing Green.....Many thanks.

Steve...

 

zippyneil
Beginner
659 Views
Message 348 of 365

Re: MacOs 11 compatibility with Virus Protect no j

So pleased this has helped someone else!
0 Ratings
Reply
nicx23
Beginner
562 Views
Message 349 of 365

Re: MacOs 11 compatibility with Virus Protect

I've just downloaded BT Virus Protect McAfee 4.11 on my mac but the Firewall won't turn on, have followed all instructions listed on this thread but it still won't work.  I downloaded the BT virus protect again as the we've been getting messages from McAfee saying Error whilst installing updates, so thought I'd try reinstalling but this hasn't helped and now the Firewall won't turn on - please help

0 Ratings
Reply
occoldman
Aspiring Contributor
544 Views
Message 350 of 365

Re: MacOs 11 compatibility with Virus Protect

As of this morning, I have the same problem.

The firewall has been working fine for the past several months but this morning when I switched on it failed to start.

I've done all the usual things but it will not fire up.

I'm stumped.

 

0 Ratings
Reply