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mikeygbp
Beginner
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Message 1 of 3

McAfee 2 licence deal

I have purchased a new phone, removed McAfee from my old phone and tried several times to install McAfee on my new phone. Each time I get the message that I  am using both my licences. I have tried to solve this via an online chat with BT but just got directed to a load of verbiage which I  had already read. Can anyone help me ?

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2 REPLIES
Moderator
Moderator
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Message 2 of 3

Re: McAfee 2 licence deal

Hi @mikeygbp

Thanks for your post and welcome back!

Sorry for the problems you're having setting up BT Virus Protect on your new handset.  This isn't something the Community will be able to help with, we are going to need your details to give you a hand.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you.

Cheers,

Robbie

Community ModeratorRobbieMac
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Moderator
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Message 3 of 3

Re: McAfee 2 licence deal

@mikeygbp I'm really sorry about the delay getting back to you, I've had to refer this problem to BT Virus protect specialists and they'll give you a call back in the next day or two and I'll keep an eye on the fault report to make sure they get you sorted. 

Community ModeratorNeilO
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Help others by clicking on ‘Mark as accepted solution’
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Help guide to using the community? Click below
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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