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mikeygbp
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Message 1 of 3

McAfee 2 licence deal

I have purchased a new phone, removed McAfee from my old phone and tried several times to install McAfee on my new phone. Each time I get the message that I  am using both my licences. I have tried to solve this via an online chat with BT but just got directed to a load of verbiage which I  had already read. Can anyone help me ?

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Moderator
Moderator
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Message 2 of 3

Re: McAfee 2 licence deal

Hi @mikeygbp

Thanks for your post and welcome back!

Sorry for the problems you're having setting up BT Virus Protect on your new handset.  This isn't something the Community will be able to help with, we are going to need your details to give you a hand.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you.

Cheers,

Robbie

Community ModeratorRobbieMac
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Message 3 of 3

Re: McAfee 2 licence deal

@mikeygbp I'm really sorry about the delay getting back to you, I've had to refer this problem to BT Virus protect specialists and they'll give you a call back in the next day or two and I'll keep an eye on the fault report to make sure they get you sorted. 

Community ModeratorNeilO
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