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Message 1 of 4

McAfee to Norton Security Update

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Hi

I've just uninstalled McAfee to install Norton and keep getting this message below.  I've gone through Finder to locate and delete any McAfee files and have emptied my trash and restarted my Mac but am still getting the message.  It's an old Mac running on Mojave 10.14.6

Any help would be appreciated.  Not particularly technical so please keep it simple, thank you

Screenshot 2022-03-03 at 15.06.35 copy.jpg

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Message 2 of 4

Re: McAfee to Norton Security Update

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Hi @emmarich welcome to the community, I'm sorry to see you're having problems installing Norton.  Please can you follow the steps in this guide to uninstall McAfee and let me know if that works? 

Thanks

Neil

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Message 3 of 4

Re: McAfee to Norton Security Update

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Hi Neil

Many thanks for your reply.   Struggled to find the application support and library under the places stated in Step 8 but I found them under my MAC HD folder in the end!   2 rogue install files still in the library which I deleted.

Have now restarted my Mac and Norton all installed and up and running 👍

Thanks very much for your help.  Have a lovely weekend.

Emma

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Message 4 of 4

Re: McAfee to Norton Security Update

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Hi @emmarich,

Thank you for posting back to update the thread.

Thanks,

Paddy

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