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atttim
Aspiring Expert
808 Views
Message 1 of 11

McAfee to Norton Update

Do you not think BT should suspend temporarily the McAfee to Norton Update and get it sorted out before offering the update to customers and causing headaches all round ??

Just saying.......

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10 REPLIES 10
ZooBurner
Aspiring Expert
786 Views
Message 2 of 11

Re: McAfee to Norton Update

What's wrong with it? My update went really well. Simply uninstall one and install the other !

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DavidM
Moderator
Moderator
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Message 3 of 11

Re: McAfee to Norton Update

Hi @atttim and thanks for posting.

It should be an easy process to switch them over as @ZooBurner has mentioned. If you have any problems let me know and I'll be happy to help.

Cheers

David

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gilly3
Beginner
749 Views
Message 4 of 11

Re: McAfee to Norton Update

I am trying to change from McAfee to Norton on my Android 7.1.1 without success.  Following the instructions from MyBT I finally get directed to a download of BT Virus Protect on PlayStore which only downloads the old McAfee app.

The app was last updated on 7/3/19 whereas on my tablet it shows to be updated on 19/11/21 by Norton.  Deleting and reinstalling the app only loads the old version again.  No updates are available on my phone.

Any words of wisdom?   

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Geoph
Aspiring Contributor
742 Views
Message 5 of 11

Re: McAfee to Norton Update

I'm trying to Upgrade on an iMac and get a "Classic environment is no longer supported" message and a Safari "No available application can open it" message when I try and action the Norton installer download.

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atttim
Aspiring Expert
619 Views
Message 6 of 11

Re: McAfee to Norton Update

Congratulations !!
It appears quite a few appear to be having problems ......
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JohnC2
Moderator
Moderator
616 Views
Message 7 of 11

Re: McAfee to Norton Update

Hi @gilly3, welcome to the forum, and sorry you're having trouble moving to Norton. 

As you are on Android 7.1.1 you are taken back to the McAfee version. For Norton, you must be running Android 8.0 or later.

Thanks

John

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JohnC2
Moderator
Moderator
612 Views
Message 8 of 11

Re: McAfee to Norton Update

Hi @Geoph, welcome to the forum, and sorry you're getting these errors trying to change over to Norton.

Are you using a version of Mac older than 10.14?

Cheers

John

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Geoph
Aspiring Contributor
586 Views
Message 9 of 11

Re: McAfee to Norton Update

I’m running Mojave 10.14.6, which is the latest release for Mojave.

 

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lyntwynt
Contributor
512 Views
Message 10 of 11

Re: McAfee to Norton Update

I have Android 11 but I still cant download  BTs Norton package.   It tells me that Chrome is not supported!!

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