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Nland-Knight
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Message 1 of 2

McAffee Anti Virus Seems to have stopped working

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We have two laptops running the BT Netprotect McAffee Antivirus and a do a manual scan on each machine weekly.

 

Today on both machines the Scan goes straight to 1% completed and then does nothing at all - I've left if for hours and it gets no further.

 

What's more, when I go on to the status screen on Windows Security Centre - it says that McAffee is "unavailable".

 

Does anyone have any thoughts on what may have happened and how to resolve this?

 

 

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: McAffee Anti Virus Seems to have stopped working

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Try uninstalling it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall. This might resolve your problem.

http://bt.custhelp.com/app/answers/detail/a_id/38369/

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