We have two laptops running the BT Netprotect McAffee Antivirus and a do a manual scan on each machine weekly.
Today on both machines the Scan goes straight to 1% completed and then does nothing at all - I've left if for hours and it gets no further.
What's more, when I go on to the status screen on Windows Security Centre - it says that McAffee is "unavailable".
Does anyone have any thoughts on what may have happened and how to resolve this?
Go to Solution.
Try uninstalling it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall. This might resolve your problem.http://bt.custhelp.com/app/answers/detail/a_id/38369/