I'm a new customer to BT.
Most recently i had all the options from 'My Extras', but now i'm missing some options.
The options i can see currently are:
BT Tech Experts
The options i cannot see are:
BT Net Protect Plus
BT Desktop Help
I've tried all solutions asked such as if im a primary account holder, which is a yes, tired different web browsers and nothing...
I spoke to BT Chat however the agent provided me the same reference number used for me opting out of BT hotspot wifi! Is this fine??
Just seems one big mess!! Thanks for any help,
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
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Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
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Welcome to the forum and thanks for posting, I've removed the chat and reference as posting that info is not permitted under the forum terms. If you send me over your details I'm sure we can help, please use the 'contact the mods' link in my forum profile. You can find the link by clicking on my username.
Thanks for the reply, this has now been raised under reference: ********
Is there any update on this?
I am currently trying to talk to BT Care on twitter and its like talking to a barn door!!!! Jesus christ its annoying....
Basically i want to opt out of BT With wifi FON.... I just don't fancy my router being a hotspot, the process to opt out sounds so simple!!
I cannot log into the Wifi page to to opt out because i don't have a BT internet email address... MY BT account is registered under my GMAIL account.....
I need to create a BT email address to access the site but this is where the second issues lies with 'My Extras'! I'm missing options!! So basically speaking there are two issues!!!
You cannot create an email address without that option within 'My Extras' there seems to be no alternative link..... Unless someone knows one???
This is really bending me up the wall
Please see screenshots.
Issue 1 <<< Screenshot 1 (Cannot log into BTWifi with FON)
http://s1.postimg.org/gbyyhvzu7/image.jpg << Screenshot of 'My Extras' missing, such as create an email.
We have your email and once it reaches the top of our queue we will be in touch, it shouldn't be too much longer.