I've seen this come up a few times here, where people have trouble opting out themselves, and a mod seems to be able to step in and take care of it. If that's possible please can a mod sort this for me? I can pm any details if required.
I have attempted to opt out myself several times on the BT site via. MyBT, inclusive extras, BT Wi-fi, and hitting the Opt Out option. All this does is return me to the MyBT homepage. There's no confirmation message of the opt-out being selected, and I can still see it as 'active' in my Smart Hub 2's hub manager.
Email firstname.lastname@example.org with your request to have BT Wi-fi disabled and include your hub serial number.
Copy it from the hub technical log as it needs to include all the symbols not just numbers.
@Keith_Beddoe Thanks for the suggestion, but it did not work out. They emailed back asking me to call them.
I was hoping for a quick hassle-free fix by email. I believe a forum mod may be able to sort this. Can a mod please advise on this?
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @besmirched I'm sorry to see you're having difficulty opting out of the BT Wifi service. I've sent you a Private Message with details on how you can get in contact with the mod team, we're quite busy in the mod team at the moment so it will take a few days before we'll be able to get back to you.
@besmirched no worries at all, you're not being a nuisance. At the end of the day it's still an issue which I'm more than happy to help you with.
I just seen your other post to regarding the Smart Hub 2 sorting the other issues which is great 😀