cancel
Showing results for 
Search instead for 
Did you mean: 
besmirched
Contributor
233 Views
Message 1 of 9

Mod - please opt me out of BT Wifi with FON.

I've seen this come up a few times here, where people have trouble opting out themselves, and a mod seems to be able to step in and take care of it. If that's possible please can a mod sort this for me? I can pm any details if required.

I have attempted to opt out myself several times on the BT site via. MyBT, inclusive extras, BT Wi-fi, and hitting the Opt Out option. All this does is return me to the MyBT homepage. There's no confirmation message of the opt-out being selected, and I can still see it as 'active' in my Smart Hub 2's hub manager.

0 Ratings
Reply
8 REPLIES 8
Distinguished Sage
Distinguished Sage
231 Views
Message 2 of 9

Re: Mod - please opt me out of BT Wifi with FON.

@besmirched 

Email bt.wifi.admin@bt.com with your request to have BT Wi-fi disabled and include your hub serial number.

Copy it from the hub technical log as it needs to include all the symbols not just numbers.

0 Ratings
Reply
besmirched
Contributor
188 Views
Message 3 of 9

Re: Mod - please opt me out of BT Wifi with FON.

Thanks. I have just emailed them now. Guessing I probably won't hear back now until Mon/Tue.
0 Ratings
Reply
besmirched
Contributor
138 Views
Message 4 of 9

Re: Mod - please opt me out of BT Wifi with FON.

@Keith_Beddoe Thanks for the suggestion, but it did not work out. They emailed back asking me to call them. 

I was hoping for a quick hassle-free fix by email. I believe a forum mod may be able to sort this. Can a mod please advise on this?

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
132 Views
Message 5 of 9

Re: Mod - please opt me out of BT Wifi with FON.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Moderator
Moderator
119 Views
Message 6 of 9

Re: Mod - please opt me out of BT Wifi with FON.

Hi @besmirched I'm sorry to see you're having difficulty opting out of the BT Wifi service.  I've sent you a Private Message with details on how you can get in contact with the mod team, we're quite busy in the mod team at the moment so it will take a few days before we'll be able to get back to you.

0 Ratings
Reply
Moderator
Moderator
88 Views
Message 7 of 9

Re: Mod - please opt me out of BT Wifi with FON.

Hi @besmirched, sorry about the delay getting back to you. I've raised a case with our BT wifi team requesting that you're opted out and as soon as they update me I'll get back in touch with you.

0 Ratings
Reply
besmirched
Contributor
78 Views
Message 8 of 9

Re: Mod - please opt me out of BT Wifi with FON.

Thanks for the update. I hate to be a nuisance with such a small issue but the BT website is frustrating when it just doesn't let some of us opt-out ourselves.

No worries about the delay, I understand that you're busy, and this issue is by no means a big problem. Besides this WIFI opt-out niggle, all otherwise appears good with the new Smart Hub 2 replacement. All issues seem to be resolved that I was previously experiencing with the past Smart HH6.

0 Ratings
Reply
Moderator
Moderator
67 Views
Message 9 of 9

Re: Mod - please opt me out of BT Wifi with FON.

@besmirched no worries at all, you're not being a nuisance. At the end of the day it's still an issue which I'm more than happy to help you with. 

I just seen your other post to regarding the Smart Hub 2 sorting the other issues which is great 😀