We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Hi , For the last 10 days when I enter my details in the My BT Android app, I just get the message "Sorry, something went wrong. Please try again." Screengrab attached. I've tried clearing the cache, deleting and re-installing the app, but nothing works. I know I'm using the correct username and password as I can login online to My BT or to the BT Sport app with those details with no issues. Anyone have any ideas as to how to reset the app so it works?
Solved! Go to Solution.
I am seeing the same problem. Contacting App support by email gets the following reply:
Thanks for emailing email@example.com.
We read these emails and use your feedback to improve customer experience when using BT apps. However, we won’t be able to respond respond from this mailbox.
If you need help or want to report a problem with a BT app please follow the simple steps below:
· Check you have the latest version of the app. You can do this by checking for updates in the App Store or Google Play Store on your device.
· If you still need our help after this, go to BT Community for support here: https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/bd-p/BBOut
· Or if you have any other query about your BT service, you can contact us here: bt.com/help/contact-us#/home
As you've both tried all the basic checks you can from your side, I'll send you both a private message to get in touch with the moderation team and we'll report a fault to get this investigated.
You'll find the private message by clicking on the envelope in the top right of the community website.
Still having problems logging into the My BT app. Quick question... Has there been some kind of upgrade to the app in the last 10 days?