My BT App

[Bess]

I can’t access the usage on my landline on the bt app, it says Sorry we can’t access your data, refresh your page, which I have many times and it does work. It’s the same on my online account. it’s been like it for a couple of weeks

[Matt-S]

Hi @Bess,

Welcome to the Community and thanks for taking the time to post.

I'm sorry to hear that your usage data is missing from your BTID.

I've sent you a Private Message with details on how you can get in contact with the mod team so we can raise a case to have this fixed for you.

Thanks

Matt