I can’t access the usage on my landline on the bt app, it says Sorry we can’t access your data, refresh your page, which I have many times and it does work. It’s the same on my online account. it’s been like it for a couple of weeks
Welcome to the Community and thanks for taking the time to post.
I'm sorry to hear that your usage data is missing from your BTID.
I've sent you a Private Message with details on how you can get in contact with the mod team so we can raise a case to have this fixed for you.