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gibbylinks
Aspiring Expert
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Message 1 of 22

My BT - Can No Longer Login

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After this mornings update I can no longer login to the "My BT" app on my mobile phone. Despite the "Hello Paul - Pin confirmed" messgage, see below.  Can anyone advise ?  And following the link just tells me my profile is already linked. Uninstalled the app, restarted phone and re-installed the app - Same issue

Screenshot_20191108_073515_com.bt.btserviceapp.jpg

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 22

Re: My BT - Can No Longer Login

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Yeah I get the same, I'll see if the mods can shed any light.

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Community Manager
Community Manager
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Message 3 of 22

Re: My BT - Can No Longer Login

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Good morning @gibbylinks@licquorice,

Thanks for highlighting this issue and I am sorry that you have been unable to access the MyBT app.  I reached out to our app team this morning and they are not aware of an issue, they have checked some of their own accounts and have been able to successfully access them.

We would like to look into this further to understand what is going on.  @gibbylinks, I have dropped you a private message with instruction on how you can get in touch with me.  Once I have your details I will share them with our app team so we can investigate.

@licquorice, thanks for the heads up, I have your details so I will include them in the investigation.  

Cheers

Sean

Distinguished Sage
Distinguished Sage
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Message 4 of 22

Re: My BT - Can No Longer Login

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@SeanD 

I am getting same message



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Dan22341
Aspiring Contributor
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Message 5 of 22

Re: My BT - Can No Longer Login

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Getting the same message also

 

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sammy4703
Contributor
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Message 6 of 22

Re: My BT - Can No Longer Login

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Me too!!

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4KTVFan
Aspiring Expert
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Message 7 of 22

Re: My BT - Can No Longer Login

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I get the same log in error.

Just been on the phone to BT and they said on one has reported having problems...

Maybe the mods should make them aware of this forum thread!

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Phlburr
Beginner
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Message 8 of 22

Re: My BT - Can No Longer Login

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Same here. Did update this morning and can enter pin but says no account associated. Worked ok yesterday.

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Community Manager
Community Manager
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Message 9 of 22

Re: My BT - Can No Longer Login

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Hi Everyone,

Thanks for all the comments and I am sorry to see more customers are affected by this issue.  I have provided details to the App team and I am expecting an update very shortly.

Please bear with me and I will hopefully return very soon with a more substantial update.

Cheers

Sean

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Community Manager
Community Manager
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Message 10 of 22

Re: My BT - Can No Longer Login

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Hi Everyone,

Thanks for your continued patience while we looked into this issue.

I have received word that the problem should now be fixed 😀.  Could you please check and let me know if you can now gain access?

Cheers

Sean

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