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Anonymous
Not applicable
600 Views
Message 11 of 32

Re: My BT app not working

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AndrewRMason
Aspiring Contributor
599 Views
Message 12 of 32

Re: My BT app not working

Also iPad 4, iOS 10.3.3.

App Store says requirements are  iOS 9.0 or later.

BT help pages say iPad 2 or later. 

Do someone need to have a word with whoever writes the App Store info?

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Anonymous
Not applicable
593 Views
Message 13 of 32

Re: My BT app not working


@AndrewRMasonwrote:

Also iPad 4, iOS 10.3.3.

App Store says requirements are  iOS 9.0 or later.

BT help pages say iPad 2 or later. 

Do someone need to have a word with whoever writes the App Store info?


I couldn't comment on that but if your machine is on the list I posted earlier then you won't be able to update as there isn't a later iOS for machines that are.

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AndrewRMason
Aspiring Contributor
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Message 14 of 32

Re: My BT app not working

Thanks for the help. My iPad isn’t on this list of vintage products, but it is a 32 bit machine, so I suspect this may be the problem. I guess it may well be on the next list they publish. 

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AndrewRMason
Aspiring Contributor
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Message 15 of 32

Re: My BT app not working

Heres a useful list of specs including whether a device is 32 or 64 bit   

https://blakespot.com/ios_device_specifications_grid.html

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Anonymous
Not applicable
570 Views
Message 16 of 32

Re: My BT app not working

Did you check the Obsolete products further down the list

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AndrewRMason
Aspiring Contributor
565 Views
Message 17 of 32

Re: My BT app not working

Do you mean this section?
 
”iPad products vintage worldwide
  • iPad [original]
  • iPad 3G
  • iPad (3rd generation) Wi-Fi
  • iPad (3rd generation) Wi-Fi, Cellular
  • iPad (3rd generation) Wi-Fi, Cellular (VZ)
  • iPad 2
  • iPad 2 3G
  • iPad 2 3G (Verizon)
 

 

iPad products obsolete worldwide
  • iPad Wi-Fi
  • iPad Wi-Fi + 3G
  • iPad Wi-Fi + 4G
  • iPad Wi-Fi + 4G (Verizon)”

Is my “iPad 4th generation” really an “iPad Wi-Fi + 4G”?

 

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Anonymous
Not applicable
549 Views
Message 18 of 32

Re: My BT app not working

Sadly, yes. If yours is an iPad 4 then it is obsolete and you will not be able to download any iOS updates later than 10

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Anonymous
Not applicable
541 Views
Message 19 of 32

Re: My BT app not working

@SeanD  

I've just borrowed an iPad 4 from a friend to test this, all I can say is very sloppy coding.

I was allowed to download the MyBT App from the Apple Store and install it but it crashes when launched just as @AndrewRMason  describes.

If, as I suspect, this app requires iOS 11 or greater then it should have thrown up an error message when I tried to download/install it, this might be worth bringing to the attention of the development team.

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Playford1651
Aspiring Contributor
536 Views
Message 20 of 32

Re: My BT app not working

But then why did the previous update work alright if my iPad is now so out of date?

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