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Playford1651
Aspiring Contributor
312 Views
Message 1 of 32

My BT app not working

Since I updated the My BT app, on my iPad,  on 9th Dec it does not appear to work. If I go close apps screen on iPad there seems to be a login screen for the app but when you touch on it it disappears. If you repeat the process the same thing happens. Have closed the screen and rebooted iPad but problem still exists.

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31 REPLIES 31
AndrewRMason
Aspiring Contributor
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Message 2 of 32

Re: My BT app not working

Same.

I guess that many of us will have read that this should work on our iPads, and spent some time (possibly hours?) trying to find our own fix.  We need BT to either announce its no longer designed for iPads, or find a fix promptly (please!). 

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Distinguished Expert
Distinguished Expert
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Message 3 of 32

Re: My BT app not working

Seems ok here since that update. IPad mini 2. iOS 12.4.4.

Are you logging in with a pin? Try login as a new user, using email address and bt I.d.

You can then choose/ set and reuse your old pin. Login is slow at first.  Wait for the spinner to stop. Then next time using pin to login it’s better, but can still be slow.

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AndrewRMason
Aspiring Contributor
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Message 4 of 32

Re: My BT app not working

The app doesn’t load that far, just a lovely larger “BT” logo which then immediately closes. 

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Playford1651
Aspiring Contributor
280 Views
Message 5 of 32

Re: My BT app not working

Can't get a login screen!!! Running iOS 10.3.3 (up to date, according to setting) on an iPad 4 (?).

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Playford1651
Aspiring Contributor
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Message 6 of 32

Re: My BT app not working

Just what I get!!

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Distinguished Expert
Distinguished Expert
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Message 7 of 32

Re: My BT app not working

For iPad it’s iOS 12.4.4.

For iPhone it’s iOS 13.3. Both updated this week.

Have you updated? Then try uninstalling the my BT app and reinstall from the store.

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V_Meldrew
Recognised Expert
252 Views
Message 8 of 32

Re: My BT app not working

32 bit iPads won't update beyond ios10, Apple withdrew support for 32 bit machines sometime ago. If yours is a 32 bit machine then you will not be able to download the latest version of the App

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Playford1651
Aspiring Contributor
248 Views
Message 9 of 32

Re: My BT app not working

I have been to Settings>Software update and it tells me it is up to date! Either there is something wrong with my iPad or it is now too old for Apple updates. I don't know if you can force an iPad to do up dates?

I have tried deleting the app and then downloading it again from the App Store but the same thing happens. Just checked the compatibility and the version of My BT is compatible with iOS 9.0 and above, so should work with 10.3.3

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Playford1651
Aspiring Contributor
247 Views
Message 10 of 32

Re: My BT app not working

Would not know if it was 32 bit or not.

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