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Anonymous
Not applicable
990 Views
Message 21 of 32

Re: My BT app not working

Have you updated it within the last week or so? If not I suggest you don't 

( make that since 9/12)

 

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985 Views
Message 22 of 32

Re: My BT app not working

Most likely case is that iOS 10 will function on 32 and 64 bit processor, but My Bt needs 64 bit  and iOS 10 onwards - an unfortunate omission.

There’s always the My Bt accessible from Safari, but it’s not as slick as the app.

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981 Views
Message 23 of 32

Re: My BT app not working

Just a thought, do you have a backup of the iPad, in iTunes on a pc?

It’s simple to roll back, to a previous backup. Then try MyBt.

Andy005
Recognised Expert
979 Views
Message 24 of 32

Re: My BT app not working

I have the same problem on my iPad 4 running 10.3.4.

It looks like BT have failed to test the update, which may not be surprising if the app store states that it's compatible with iOS 9.0 and above, yet BT's website says that it's compatible with "iPhone 4s or iPad2 and above on iOS 8.1 or later".

Having conflicting information is inexcusable, it's basic stuff from a procedural point of view, assuming they have them that is 🙄

Anonymous
Not applicable
978 Views
Message 25 of 32

Re: My BT app not working

@Ribblelancs 

Very probably but it's a bad mistake by BT or whoever they outsource their App development to.

I haven't tried Safari but others might find that helpful.

Good tip about the backup, I don't need it as I've now removed the app and given the iPad back to it's owner, but again others might find it useful

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SeanD
Community Manager
Community Manager
926 Views
Message 26 of 32

Re: My BT app not working

Hi Everyone,

Thanks for highlighting the problem some of you guys are having when trying to access or install the new version of the MyBT app on iPad 4's.  From reading all the comments it does seem like the new version of the app will not work on devices running IOS10 or below, I am very sorry that the compatibility of the new version of the app has not been made clear ☹️ 


@Anonymous wrote:

@SeanD  

I've just borrowed an iPad 4 from a friend to test this, all I can say is very sloppy coding.

I was allowed to download the MyBT App from the Apple Store and install it but it crashes when launched just as @AndrewRMason  describes.

If, as I suspect, this app requires iOS 11 or greater then it should have thrown up an error message when I tried to download/install it, this might be worth bringing to the attention of the development team.


Thanks, @Anonymous for taking the time to test and then offering your feedback.  I have highlighted this discussion to our App team.  I have asked them to confirm the compatibility of the new version of the app, and which IOS version this will successfully run on.  As soon as I get confirmation I will confirm on this thread.

If, as you guys suspect, the new MyBT app will only run on an IOs version 11 or above then I have asked the team to update both the app store content and the BT help pages to reflect this change and provide accurate info on compatibility.

Once again I am very sorry for the confusion that has been caused.

Cheers

Sean  

SeanD
Community Manager
Community Manager
905 Views
Message 27 of 32

Re: My BT app not working

Hi Everyone,

Thank you for your continued patience while we have investigated the issue of the MyBT app not working on some Apple devices.

I received word today from our app team to confirm that the latest version of the MyBT app will run on IOS9 and above.  They have investigated after seeing all the comments here and they have found an issue.  I don't have details as to what has been found but the good news is that a fix has been developed and will be deployed shortly.

I will confirm once I know that the fix has been made available on the App store.

Thanks to everyone here who has contributed, this has helped us find and fix this issue 😀

Cheers

Sean

SeanD
Community Manager
Community Manager
878 Views
Message 28 of 32

Re: My BT app not working

Good morning everyone,

I have some good news.  A fix has now been made available via the Apple store 😁  

If you have found that after the recent update (9th December) you were unable to access the MyBT mobile app, please download the latest version from the App store and this should resolve the problem.

If you have any further problems with the latest version please post back here and let me know and I will speak to our app team again.

I am sorry for the inconvenience that was caused and I really appreciate everyone's patience while we worked on this.

Cheers

Sean

Andy005
Recognised Expert
872 Views
Message 29 of 32

Re: My BT app not working

Hi @SeanD 

Thanks for the update and fix, it's working fine for me now.

SeanD
Community Manager
Community Manager
868 Views
Message 30 of 32

Re: My BT app not working


@Andy005 wrote:

Hi @SeanD 

Thanks for the update and fix, it's working fine for me now.


Good morning @Andy005,

Happy days!  Thanks for confirming so quickly I am pleased it has been resolved for you, that gives me great confidence that the same will be true for everyone else who fell foul of this issue.

Cheers

Sean

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