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Message 1 of 3

Trying to get into MY BT to download Norton as requested - able to log in but keep getting " 

Sorry, we can’t get your account details at the moment

We’re trying to fix the problem at the moment. Please come back later. 

This has happened for almost a week, had contact with the "Chat Online" and they said it would be ok in 48 hours, still no good.

Have tried changing c=browser and clearing cache - any ideas please

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Message 2 of 3

Re: My BT

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@Colnor welcome back to the community and thanks for posting. I'm sorry to see you're getting an error in your MyBT account. I'll be happy to get that looked into and will send you a private message in a moment so you can get in touch.

Thanks

Neil

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Message 3 of 3

Re: My BT

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Hi @Colnor

Thank you for getting back to me.

Sorry for the problems you had viewing your billing info online.  I had to make some changes from here to refresh your profile and I am pleased the info is visible now.

You were also seeing the "server error" message when trying to change to BT Virus Protect powered by Norton as your BT ID wasn't set up as the primary ID.  Thanks for following the guidance I gave you and claiming account holder status.  I am pleased everything has now been sorted.

As this is fixed I will go ahead and close things off from here.

Have a good day. 

All the best,

Robbie

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