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niverpool52
Aspiring Contributor
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Message 1 of 3

MyBT App login problems

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I can't log into the MyBT App on Android. I had to have a new profile created just over a week ago to solve ongoing problems.

I can log into MyBT on bt.com but not onto the App itself. I have tried uninstalling and reinstalling the App, to no avail.

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Moderator
Moderator
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Message 2 of 3

Re: MyBT App login problems

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Hi @niverpool52 

Thanks for your post and welcome back.

Strange issue!  You should be able to log into the app using the same credentials as what you're using to log into your MyBT profile on our website.  Have you spoken with anyone since you posted this?  If you are still no further forward post back and we will give you a hand from here.

Cheers,

Robbie

Community ModeratorRobbieMac
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niverpool52
Aspiring Contributor
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Message 3 of 3

Re: MyBT App login problems

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Hi 

Sorted now. Took a few goes via the BT help chat people. I have had loads of issues with the App caused initially by the fact that my email was associated with a Business account - I have never had one. Had to have my original profile deleted and a new one created. All was well for a week and then this happened. All now ok - for the moment!

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