MyBT android app keeps crashing

[Rabit]

I have the latest version of the app but it keeps crashing.

Shows the error message and tells me to restart the app.

I have an Xperia 5 and I'm running the latest android 11 from Sony.

I do have pretty tight controls on my DNS but can't see anything blocked that relates to BT sites.

Anything I should be trying?

[JohnC2]

Hi @Rabit, welcome to the forum, and thanks for posting.

Would you try uninstalling the app and installing it again and see if the problem persists?

Cheers

John

[Rabit]

Yes I'm afraid it still does.

I even tried a reboot in between but still no joy.

[JohnC2]

Hi @Rabit, thanks for trying that, and sorry it's still not working.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this fixed.

Cheers

John

[Shmola]

Can I ask if/how this got resolved?  I'm having exactly the same issue - and yes I have already uninstalled and reinstalled the app.

I've not used the app for ages but then when I did today it told me it needed to be updated.  I ran the update and it now just sticks in a loop of crashing, saying to restart it and repeat ad-infinitum!

What can I do please?

Thanks

[Shmola]

@JohnC2 and @Rabit . I'm sorry, realise I should have tagged you with the question

[Rabit · Accepted solution]

I got nowhere with this either. There's nothing on the app worth using anyway so I just gave up.

If I need my bills I go to the website.