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sam210361
Beginner
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Message 1 of 5

MyBT app can't find my account

MyBT app can't find my account can anyone help?
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4 REPLIES 4
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Message 2 of 5

Re: MyBT app can't find my account

Welcome to the forum.

 

Have you created at BT ID for yourself?

 

If not, uninstall the MY BT app, create your ID then reinstall.  Check that no trace of the initial installation of the my bt app remains on your sd card on your device[s].

Let know how you get on................

AQ.
"Welcome to Royston Vasey - You'll never leave."

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sam210361
Beginner
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Message 3 of 5

Re: MyBT app can't find my account

I have tried this it has not worked.

I have a BT ID because I am able to log on, on line and my account is in there.
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Message 4 of 5

Re: MyBT app can't find my account

Smiley Sad In that case I'm wondering if there is some element/aspect of your account that has not been initially correctly provisioned.

 

That can only be checked by bt themselves, getting that information over the telephone would I imagine be a living nightmare, I am therefore asking one of the mod team to check that out by working on the details of your account with you.

 

                                                                              But,

               in my experience of using the app it has been a bit flaky from time to time, so it might just be app functionality.

 

Edit:-  Ref your other post/thread, have those 'old' bt accounts been removed or is there still a trace of them?

AQ.
"Welcome to Royston Vasey - You'll never leave."

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Moderator
Moderator
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Message 5 of 5

Re: MyBT app can't find my account

Hi @sam210361 We'll be happy to help you with your BTID issue if you send us your details.

 

You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John