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Hi @SkoobyDu good speaking with you today. I have received your email with the screenshots, thanks for that.
I have just sent this off for further investigation. It will probably take me a few days to get an update, but I will get back to you as soon as I can.
Thats great thank you, its certainly an odd problem which I hope is not too dificult for your team to get to the bottom of.
Thank you again for the call.
Hi, have you had any luck with this - its been over 48 hrs since I have heard from anyone.
@SkoobyDu my colleague @StephanieG won't be back in the office until Monday, I can see from her notes that she has raised this with the team who fix MyBT and BT.com faults. Regrettably I don't have any updates for you today but I can see that Stephanie has made arrangements to follow up with you on Monday.
@SkoobyDu as an update for the thread - we had to go down a different route and ended up setting up a different BT ID to allow you to use the My BT app and all its features.
The original BT ID kept displaying the BT Sport on EE account first, which was causing all of these problems, and there isn't a way to swap the order of the two accounts.