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SkoobyDu
Aspiring Contributor
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Message 1 of 10

MyBT app problems

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Hi hoping for some help, ever since I activated my 24 month BT Sport Offer from EE the app no longer works. It loads and I can log in but there are now two BT account numbers (although one cannot be selected). Anyway, instead of each tab showing my details it just displays this message "we're not ready for you yet" I've had bt broadband now for 12 months. So far I have tried contacting the app support team with no response what so ever and BT support can't see any problem with my account.

Has anyone had this issue before?
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9 REPLIES 9
NeilO
Moderator
Moderator
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Message 2 of 10

Re: MyBT app problems

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@SkoobyDu we'll need to take a look at this to see what's happening with your MyBT account. You can find the 'click here to contact the mods' link in my forum profile to send in your details.

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StephanieG
Community Manager - Retired
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Message 3 of 10

Re: MyBT app problems

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Hi @SkoobyDu good speaking with you today. I have received your email with the screenshots, thanks for that.

I have just sent this off for further investigation. It will probably take me a few days to get an update, but I will get back to you as soon as I can.

Thanks

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SkoobyDu
Aspiring Contributor
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Message 4 of 10

Re: MyBT app problems

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Thats great thank you, its certainly an odd problem which I hope is not too dificult for your team to get to the bottom of.

 

Thank you again for the call.

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SkoobyDu
Aspiring Contributor
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Message 5 of 10

Re: MyBT app problems

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Hi, have you had any luck with this - its been over 48 hrs since I have heard from anyone.

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NeilO
Moderator
Moderator
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Message 6 of 10

Re: MyBT app problems

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@SkoobyDu my colleague @StephanieG won't be back in the office until Monday, I can see from her notes that she has raised this with the team who fix MyBT and BT.com faults. Regrettably I don't have any updates for you today but I can see that Stephanie has made arrangements to follow up with you on Monday.

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SkoobyDu
Aspiring Contributor
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Message 7 of 10

Re: MyBT app problems

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Thank you, I'll see what next week brings 🙂

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StephanieG
Community Manager - Retired
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Message 8 of 10

Re: MyBT app problems

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@SkoobyDu good speaking with you there. As discussed, I have sent this off to the My BT app guys and I'll get back to you as soon as I have more information for you.

Cheers

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StephanieG
Community Manager - Retired
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Message 9 of 10

Re: MyBT app problems

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@SkoobyDu as an update for the thread - we had to go down a different route and ended up setting up a different BT ID to allow you to use the My BT app and all its features. 

The original BT ID kept displaying the BT Sport on EE account first, which was causing all of these problems, and there isn't a way to swap the order of the two accounts.

Thanks

SkoobyDu
Aspiring Contributor
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Message 10 of 10

Re: MyBT app problems

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Thank you, all fixed
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